[Resolved]  IFB Industries — complaint [protected] - ifb washer/dryer worth rs.65000 not working. service center not helping with pcb replacement.

Address:

560100

Hi,

Kbs service center (Raghavendra/manjunath) has recommended motherboard pcb replacement for resolving the issue with the washer/dryer (Complaint#[protected]). However, they have advised to get this product replaced with a new washing machine as the part is not available in india. It has to be ordered from parent company outside india which would take a month.

This product is still under warranty. The machine was purchased in august 2014. For rs. 65000. It is really disappointing to see that a german technology machine has already started malfunctioning twice in 3 years. Pcb motherboard was diagnosed to be faulty even in 2014. We were without a washing machine for almost 3 weeks back then. This is the second time we are getting into this situation.

I fail to understand why you would sell a product to customer when you cannot honour the warranty? I have a big family which is heavily dependent on this machine. We are facing lot of inconvenience. Please help to get the replacement part by upcoming monday or give me a standby machine till the replacement part arrives?

Attaching the copy of the purchase receipt of washing machine.

Best regards,
Kunal kar
Kunal. [protected]@gmail.com