[Resolved]  IFB Industries — complaint against service centre kollam

Please kindly go through complaint ticket no. [protected].
Sir i had lodged a complaint before your service centre at kollam-kerala state on 01.06.2018. Two days after the technician came and after checking the machine informed me that the hose is to be replaced. He contacted the service centre and checked whether hose is available. On confirming the availability of spare he assured that he will come for replacing it on the next day. So i waited him on the next whole day. But he dos'nt visited my house. Again i contacted with service centre. Then they told me that the technician will come on the next day. The next day also i waited him, but the result was same. This continued many times. I and my spouse are employees. Our house will be locked during the day time on all working days. On believing the words of the service persons we had taken leave on four days and waited them. At last i directly approached the service centre. It is very shame to say that ifb like companies are engaging such an irresponsible useless persons to deal with customers. The lady present there at reception counter even used abuse language with me. When i called the technician he disclosed to me that the said lady directed him to attend my case only after attending all other complaints. I had recorded all these conversations in my phone. It is very shame to say that ifb is not caring their customer even after 16 days.
Please take necessary actions and inform me without delay.
Thanking you
A. Abdul khalam
Mob.[protected]
Email: [protected]@gmail.com