[Resolved]  IFB Industries — Complaint no. [protected] - wrong billing and use of third party spare parts

Address:

Hyderabad, Andhra Pradesh, 500062

The technician repaired my washing machine and charged me for spare parts. He charged rs. 95 each for one kind of screw and rs. 65 each for another kind. When contacted customer care, they gave the contact number of some service manager who can confirm the actual price. Finally, i came to know that that i was charged 3 times the actual mrp.

When i contacted the franchise who sent me the technician initially, they said that the screws are not from ifb, and so they charged that amount. When i got serious about putting in third party spare parts without giving me information, they said that they are ifb screws.

The customer care isn't registering a complaint on call. I sent a mail, there's no response. I couldn't find any other escalation channel in their website.

I'm attaching the bill given by the ifb authorized franchise.