[Resolved] IFB Industries — Delivered damaged/broken washing machine

sksyscom

from 26K Bryant Nagar 4th street, Tamil Nadu

Address:	Kolkata, West Bengal, 700107
Website:	www.ifbindustries.com

I have purchased a IFB Eva aqua SX LDT front load fully automatic 6kg washing machine/Sr No. 012291 from popular retail shop "Vasanth & Co" on 22 May 2016 but they have delivered a broken/damaged washing machine to me. Two days later couple of person came from IFB for installation and they unboxed, noticed and informed me that it is broken. Then I went to retail shop to complaint, they said that it would be replaced by IFB itself and they have sent my details to IFB. Laterly a person call from IFB named "Praveen Raja" and asked me to send my details, machine serial number and bill copy via whatsapp. I did as like he wish. He said that it would be delivered in 2 days. but everyday when I enquired about my machine, he used to say by tomorrow or today. And today 27 May 2016, a women called from IFB and verified my delivery address. but until now, I haven't received my machine yet. what the hell I did wrong in this? choosing the IFB over other product only the wrong thing i had made. can any one please help me to take legal action on them?

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May 27, 2016

Complaint marked as Resolved

it got replaced lately. please ignore my complaint thank you

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 28, 2016

IFB Industries Customer Care's response Dear Sir,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team