[Resolved]  IFB Industries — Eva aqua vx washing machine

Address:

Bangalore, Karnataka, 560008

Hi,

This is in regards to IFB Service, I had purchased EVA Aqua vx 5.5, 800 RPM Fully Authomated Washing Machine from Croma Center (Marathahalli, Bangalore, KA) on 18th Jul 2015, with the given warranty of four years.

Issue:

Front Part of the machine (Called PCB); Operating buttons and the complete electronic panel attached with the PCB burnt.

Service request raised to the help desk:

The incident had happened in month of August 2016 and was reported to helpdesk, technician visited the house and said the part doesn't cover under warranty, hence you need to pay for this, also when it was asked from my "Dad" it should be covered, then it was expicitly responded by the techincian "Who knows better you or me", then i asked my family members, let the person go, i will chase the service team once i am in the city.

The above service request was closed stating customer not ready to pay.

I visited to enquire one of the service center in Pune (Chandan Nagar[protected] and told the incident they advised the electronic panel would be covered under warranty, don't pay for the panel. it was out of scope for them as the product was purchased in Bangalore hence it is supposed to be dealt with the local team in Karnataka.

Reported the same incident on 9th Feb 2017:

i raised the issue with service desk with the ticket no. ([protected]) connecting though - [protected], i received a call on 10th Feb from one of the technicians, asking for the time tomorrow (11th Feb) then after that no response till 12th Feb. i chased helpdesk on 12th Feb (Sunday) and get the service supersior number (Anjan), he said will arrange to get it done by tomorrow (13th Feb) no response later, once again i chased helpdesk and get first Santosh's number (Anajan's boss), no response, eventually though helpdesk i could obtain Santosh's boss number (Ragul), he committed the time 11 AM - 1 PM, which he failed to manage and the technician (Chandrashekhar) came to pick up by 5:40 PM (14th Feb), Chandrashekhar mentioned the replacement may take 3-4 days or 1 week if obtain approval from their head.

Please can someboday help me out, if the service provider doesn't follow the timeline or don't provide service within the stipulated time, Is there any way to penalise the organization.

Thanks
Rahul Gop
+91-[protected]