IFB Industries — i have taken extended warranty by ifb but no service

Ifb industries — i have taken extended warranty but no one wants to honor its t&c
Bharat hiremath on jul 31, 2020.

I have taken extended warranty but no one wants to honor its t& c for last one month i have contacted multiple time your contact center and people are saying they will come today or tomorrow but no one came. Also they keep closing my request without attending to my complaint.

I finally was in touch with one mr sudhakaran ([protected]). Who said he can return back my warranty money or i should buy a new one he will give me a discount.

Given the situation and the fund crunch i wanted my washing machine repaired so i can use it. He said he cannot service it. I asked him to drop a mail.. And i have followed it multiple time. He is not responding.

I have wasted 1 month of my warentee time doing this followups. Also with a non working machine.

Is this a reputed company like ifb working model. Take warranty and ten not service till warranty expires?

I have attached a screen shot of the messages i have sent him asking for a mail stating he cant honor warranty terms.

My name is bharat hiremath. [protected]; bharat. Hiremath. [protected]@gmail.com.

Cust id :13282904; expiry date : 8/8/2020

Complaint:
4 july 2020 [protected] (They closed the complaint without repair)
10 july 2020 [protected] (They closed the complaint without repair)

When i call the service center they keep stating they dont have access to call back. We need to call the manager number and the manger is not responding..