[Resolved] IFB Industries — Ifb 6kg display is not working

baskerreddya

from Delhi, Delhi

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	www.ifbindustries.com

I have taken ifb 6kg washing machine on[protected]. It has 4 years 100% warranty. From past 2 months i am observing the display of washing machine is flickering. Recently i have complied to the customer care and some one from service department came to my home and checked the machine. He confirmed the display pcb is not functoing properly and said he will replace the pcb under warranty. After that i called the service engineer and customer care couple of time, they were simply saying due to no stock they are not able to replace the display pcb. Now my washing functionality is totally stopped.

I am requesting you to replace the display pcb on high priority or return my money and take back your machine.

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Mar 16, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2016

IFB Industries Customer Care's response Dear Baskerreddya,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

BCPal

from Mumbai, Maharashtra

I have the same issue; Digital 6Kg Washing machine working fine but Display is not proper. I paid Rs 590/- for visit to Engineer as I am without Warranty.. Now complaint has been closed. I think IFB must do something also return back Rs 590/- because before the visit I clearly told the problem and they knew they have no solution. They should give me a better replacement option with price less than to Amazon and should pay some for old machine. . Engineer said they do not have parts but he will report to his office. They cannot be so rude closing the ticket one day after the visit and must talk to for alternative option as mentioned the other case here.
IFB Complaint no: [protected] Dated 19/07/2017

IFB Industries Customer Care's response, Jul 25, 2017

Verified Support

Dear Sir/Madam,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES