[Resolved]  IFB Industries — IFB fully automatic washing machine 8KG

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	IFB

Dear sir/madam,

I recently purchased fully automatic top load 8 kg ifb washing from the store vijay sales, shop no. K5-k6, near atta market, noida, uttar pradesh 201301.

Unfortunately, the item does not function properly. I had lodged complaint on 2nd april on the customer complaint toll free number[protected]Ref no.[protected], a technician (Mr. Amir cell - [protected]) visited my place next day to fix the drum noise problem but suggested to go for the product replacement. He also gave me his supervisor contact (Mr. Arun kumar cell - [protected]) to follow up on the replacement.

Mr arun gave me another contact. I called customer care toll free number[protected] again today to check, the agent told me that they have already escalated this and by today evening i would definitely get a service call, but nothing came.

I am hoping that you may be able to send me a replacement product or direct me to a store where i may return the faulty item for a new replacement asap.