[Resolved] IFB Industries — IFB Neptune Dishwasher delivered damaged

Manikya Kiran

from Hyderabad, Telangana

Address:	Visakhapatnam, Andhra Pradesh, 530046
Website:	shopclues.com

Planned to gift a dishwasher to my parents from hyderabad (i live in hyd).
6 dec - machine got delivered to vizag.
13 dec - got it installed after I personally requested. no initiative from IFB/Shopclues. Found 3 dents on machine.
31 Dec - requested 2nd demo and I visited vizag. Machine showing F5 error after technician left.
5 - jan - technician came, tilted the machine and found 2 broken parts with 5 dents on external body.

Now, IFB is not responsible, courier company is not responsible, and Shopclues is not responsible. They say, i should call shopclues by 8th december for replacement. Between Dec 6 and Dec 8, they expect the customer to open the shipment, check the machine internally and externally and raise return order. This is a hitech cheating that these companies started following now that costed me, 34, 000/-

+6 photos

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Feb 10, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

IFB Industries Customer Care's response Dear Manikya

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team