[Resolved]  IFB Industries — ifb oven 25bcsdd1

Address:

Sopanam, Near Punchirimill, Chorode Post, Vadakara, Kozhikode, Kozhikode, Kerala, 673106

We had purchased this oven on 25 feb 2017. Within 5 months of purchase the glass covering on the oven door came off. After complaining, a service executive came and applied glue to stick the glass to the door and assured that it will be fine. But, after few days again the glass portion fell off. The service executives then, bought a new glass and tried to solve the issue. But it did not work. So, they took the oven and gave replacement. We also availed extended warranty om 29 january 2018, before completion of the original warranty period. Now since the first week of december 2019, the oven had stopped abruptly. The service executive arrived and found that even though the power supply was fine, the touchpad of the oven had become non responsive. We have exchanged numerous calls to get the faulty part or the oven replaced (Since there had been a lot of issues within just 2 years). Now the entire touch screen has to be changed and we are awaiting the arrival of the same. Since it took so long to repair, our christmas and new year cakes and cookies have failed. We need a refund for the oven, which even though it holds a brand name, does not live upto its counterparts. We had an onida oven earlier and had not faced any such complaints in 12 years. However, the servive executives have informed that it is not possible to make a refund or replace the product. We cannot afford to make repairs every year. So we would like a refund for the same.