[Resolved]  IFB Industries — ifb senorita aqua sx - dop - oct 2014.

Address:

603103

We have been using washing machine since 1995. We used one local brand and the last one we had was samsung top loading we bought less than 13000 back in 2002, and it worked flawlessly without any maintenance cost until 2014, even we didn't bother about their warranty period. As we got too comfortable with that brand and perhaps didn't know about their true value of less maintenance cost with less price, we chose to buy ifb for a change as per a friend's suggestion, as they gave four year warranty period with their product worth rs.32000. I realized with experience that all that is costly by price is not all that is good by their quality and durability.

I had experience of clothes with stains because of scales and the maintenance cost of descaling with their chemical is also high. Even i could put up with that. When that is sorted, not even 6 months after expiry of waranty, it stopped working abruptly with no display. And the service guy came and said, the pcb inside needs to be changed and would cost me rs.6000 plus. And he insists that if i take an amc for rs.6000, he would get that part for half the cost as i am not under amc after the waranty got expired.

Rs.6000 is more than 18% of the cost of the product that i bought just four years ago. I wonder why these days products are not manufactured with more durability, so that they don't incur additional such costs in such short span of time. I am also concerned about the pricing of spare parts. Hope ifb gets their act together in making us refer their products to others as well.

As i worked the economics, i said to the service guy, i don't need their spare nor their service and have decided to go back to my earlier brand with less cost. I am going to junk this product, as i could only guess that this washing machine would take more money out of my pocket in the next 5 years than a brand new top loading samsung, which might give me more peace of mind and hopefully no regrets.