IFB Industries — ifb senorita sx 6kg 1000rpm

aakif

from Bengaluru, Karnataka

Address:

New Delhi, Delhi, 110017

It has been a very frequent issue with this appliance. Just keeps saying 'door' and has been attended to just 2 days ago by an ifb official. He was on visit for the due service but he didn't fix this door error and advised to raise a complaint. Over years this issue has kept popping up, i seriously request you to provide a permanent resolution to this.
Rmn: [protected].

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IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jul 24, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your product. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards,
IFB Appliances

Jul 29, 2019

Updated by aakif The estimate is very high. And this is a repeat complaint.
If I just Google for the Front Load Door Lock, the first page shows part price as Rs.300, while your estimate is about Rs.1500, so your service is just not worthy as despite replacing it multiple times neither is the serviced part reliable nor cost effective.
Even UrbanClap estimate is cheaper, plus the part is way cheap if I buy myself.
Thanks but no thanks!

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Comments

Iftekhar Alam Khan

from Lucknow, Uttar Pradesh

Purchased SERENA AQUA SX LDT DATED[protected].No one turn up for servicing.

IFB Industries Customer Care's response, Jul 24, 2019

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES