[Resolved]  IFB Industries — IFB technician charging Rs.590 for absolutely zero effort

Address:	IFB Industries Limited Home Appliances Division, L1, Verna Electronic City, Verna Salcete, GOA India - 403722
Website:	www.ifbappliances.com

Date of incident: 30/03/2021

Dear Sir,

Our IFB washing machine (5.5kg Eva Aqua VX model) had stopped working recently as the drum was not rotating and we raised a ticket with IFB customer care requesting them to repair the machine. The ticket no. related to this request was [protected]. We specifically mentioned on the call that our washing machine's drum was not rotating and we would need someone to come and repair it. The IFB customer care representative acknowledged this and informed us that the cost for repair would be Rs. 500+tax for minor repairs and Rs.750+tax for major repairs, apart from the cost incurred for any replacements of spare parts.

Shortly afterwards, a technician had contacted us from the mobile number [protected] and asked us for the details of our location. Once the technician had arrived home, we turned on the washing machine and showed him that the drum was not rotating.

Without even checking the machine even once, he simply mentioned that the drum will need to be replaced and 2 other parts will also need replacement. We asked him how much it would cost to which he mentioned that it would cost more than Rs.10, 000. He then immediately mentioned that we can get the repair done for free (within 40 days) if we opt for his "AMC plan" and he started literally forcing us to go with the AMC plan. We did not feel comfortable with this as it felt like he was simply trying sell us the AMC for a commission, and so we informed him that we're not interested in the AMC he's offering.

To this, he simply asked us to pay Rs. 590 for the "visit" he made. We were quite surprised that he was literally charging us for absolutely no work from his end. We tried informing him that the customer care had mentioned the amount is to be paid for 'repair work', to which he simply again reiterated that the payment is for the visit. We felt cheated, however due to the technician threatening tone, we decided to paid him the amount of Rs. 590 via Google Pay.

I have attached for your reference, both the screenshot of the transaction made, as well as the receipt the technician had given us after the payment was made.

I implore you to please look into this and refund us the money that was falsely charged from us, at the earliest. Our opinion about IFB has always been really positive till this incident, and we look forward to carrying on with our high regard for IFB. Hoping you will rectify this one blemish at the soonest.

Thanks