[Resolved]  IFB Industries — IFB Washing Machine, Senator, 6Kgs

Address:

Thane, Maharashtra, 400607

The authorised service agent, Dhandeep Enterprises having its office at Manav Mandir, CHS, Flat No6, 1st floor, Ram Murti Road, Near Nila Paranjape Eye Clinic, Thane-400601, has cheated the customers and us with hafty amounts with the reasoning that the motor or Card has to be changed and forced us to have an AMC for 2yrs from 8.20.2016.

The washing Machine is down due to heavy jerking and vibrations and the agent was informed on 16.10.2016. His person came for checking on 18.1.2016 and told that motor is having problem and is to be changed. Motor is not available immediately. He changed the motor on 21.102.016 but the problem was not resolved. Then he told that motor was okay and there is a problem with the card. He promised to change the card next day. But till date the card is not changed and the agent is giving reasoning that the card is not available with the company and will take next 3-4 days or more. The machine is lying in dismantled condition.
This is causing great hardship to me and my family.

You are requested to intervene immediately to ensure that my washing machine is pot to service quickly.

Regards,

S.K.SEKHRI
Email: [protected]@gmail.com
Mobile: +91 [protected]
Place : Thane, Maharashtra, India