[Resolved] IFB Industries — ifb washing machine senorita vx

cssuresh

from Chennai, Tamil Nadu

Address:

560010

I have a ifb washing machine since the last 6 years. Everytime the technician visits, he makes a quick buck of selling ifb liquid detergent, descaling and the water filter. These accessories are local products which are purely marketed by ifb for that extra money. Two years back, the service guy came and told me to go with full amc for 2 years which i did. Now they are telling me that my amc does not cover rubber parts. As the amc is due now, they are now pushing me to go ahead with the renewal.

I am planning not to continue with the amc but to go ahead with replacing my washing machine with bosch as i hear they are more professional.

I am planning to educate my friends and relatives to be more wary of ifb in future.

Regards

Suresh
[protected]

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Dec 22, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 09, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

As per company's policy rubber parts not covered under AMC or Warranty hence repairs will be carried out on chargeable basis. Kindly let us know if you wish to proceed with the repairs so that we can arrange for the technician at the earliest.

Regards,
IFB Appliances