[Resolved] IFB Industries — IFB washing machine with AMC is not being serviced from past 5 months | |||||
Hi, We have been raising complaints about IFB washing machine not working, which is on AMC from past 4 months and after at least 4 complaints and numerous calls to customer care, at least 5 service persons visited but the issue with washing machine is not fixed .We are calling almost twice a week and there is no response about it. The worst part is the all the complaints have ben closed . I have been personally following up with AMC head for Hyderabad (Mrs.PRAVALIKA) from past 45 days but the issue is not resolved yet. The switch board of washing machine taken by service person 3 weeks back and no one tuned up again. I have attached the Washining machine PIC whose switch board is with IFB SERVICE TEAM. Please reach me anytime @[protected] or ramana.[protected]@gmail.com to get any details. I request to help me to get this complaint resolved ASAP. Details [protected][protected] CUSTOMER ID:4531008 LATEST COMPLAINT NUMBER:[protected], COMPLAINT NUMBERS:[protected], [protected], [protected] CUSTOMER SERVICE NO:[protected],[protected],[protected], Digital 7kg Thanks, Srinivas [protected] Was this information helpful? | |||||
Feb 7, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Dec 07, 2016 IFB Industries Customer Care's response Dear Ramana We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team Verified Support Dec 09, 2016 IFB Industries Customer Care's response Dear Ramana Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team. Verified Support Mar 18, 2017 IFB Industries Customer Care's response Dear Ramana, We value our customers and are always ready to assist them. Thank you for sharing your details. We will connect with you to resolve this. Regards, IFB Appliances | |||||
 2 Comments | |||||
Comments
The issue is not yet resolved .Please don't close it .
Thanks,
Srinivas
Thanks,
Srinivas
IFB Industries Customer Care's response, Mar 23, 2017
Verified Support
As discussed with you by our branch, we have given you an exchange offer, so kindly let us know when would u like to exchange your machine.
For more details please visit our website http://www.ifbappliances.com/exchange.html
Regards,
IFB Appliances
For more details please visit our website http://www.ifbappliances.com/exchange.html
Regards,
IFB Appliances
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+91 88 5376 9434
+91 33 3048 9299
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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The issue is not resolved yet. As it is happening from past 6 months, another service person visited and tried to fix it .Machine worked for 2 days and then stopped working .Again I am in the same circle, again raised the complaint ([protected]) and posted in the IBFGOBAL website but issue is not resolved .A customer service person visited from SS IFB Solutions, Hyderabad and I am trying to follow up with SS IFB Solutions manager, DIPAK ([protected] ) but he is not responding after initial call..
My observation is once complaint is raised no one from management is following it up or tracking the complaints. My AMC getting over in next 3 months and washing machine is not working from past 6 months .
Please do any one of these things in,
1.FIX the washing machine completely by assigning a service person and make him accountable for the complaint.
2.Exchange my washing machine with new one excluding my AMC amount +exchange price .
3.Return back my AMC amount and I will ensure to take it to judiciary about this issue.
The IFB support is so bad even with AMC and it is seriously spoiling the IFB reputation.
Details
[protected][protected]
CUSTOMER ID:4531008
LATEST COMPLAINT NUMBER:[protected] 19th December 2016
COMPLAINT NUMBERS:[protected], [protected], [protected], [protected]
CUSTOMER SERVICE NO:[protected],[protected],[protected],
Digital 7kg
Thanks,
Srinivas
[protected]