[Resolved]  IFB Industries — Ifb worst after sales service from quantum care

Address:	New Delhi, Delhi, 110051
Website:	IFB

Hi,

Consumer name : vijay kumar jain
Consumer code : 10864631
Address: 17/3 ram nagar, shiv kala mandir, krishna nagar, delhi 110051
Ph. : [protected]

I am the consumer of ifb products from past 5 years and purchased washing machine : ifb elena dx 5.5 kg
And i am taking amc every year from authorized service center of east delhi:
Amc number : d[protected]
Quantum care address: 15, radhay shyam park, parwana road, new delhi -110051

I have registered my complaint about ifb washing machine not working properly on 22 nd nov, 2016 with complaint no : 18783733

I am highly disappointed with the feedback i got from you authorized service center, they are making me fool every day.

After registering the complaint, the engineer mohan singh choudhary came on 23rd nov, 2016 and said the ball bearings are defected and this part will be changed, then he bought new parts on 25th nov, 2016 and replaced the old parts.
From 25th nov, 2016 our wash machine is not working properly and the condition got more worse after he change the part.

Then i register new complaint on 2nd dec, 2016 with complaint no: 18832742

Then a new engineer came and said that previous engineer has not fit the ball bearing part properly and now shockers also got damaged and fitting is also not done properly.
We are constantly chasing this quantum care from 2nd dec, 2016, but till now our problem is not resolved and everyday quantum care employee named : ms. Preeti is making our fool and giving us false commitments to repair soon. But no engineer has visited to inspect or resolve the problem till now.
I am highly disappointed by this kind of response from such a reputed company and i am experiencing a great problem as my wife is on bad rest and when i am in so much need o[censored]sing washing machine, i am finding myself as helpless.

Please provide a quick response and take necessary action against this fraud company : quantum care.
I am senior advocate from delhi high court, so please don't compel me to knock at consumer court and take a hard step on which the company's reputation will be at risk.

Please provide a quick response

Regards,
Vijay jain - bel
Ramesh gupta
Senior advocate delhi high court
[protected]