IFB Industries Ltd. — regarding replacement of my ifb neptune vx dishwasher purchased on 20.05.2020 and installed on 31.05.2020

Address:

Jammu

I have copied the emails which i have sent to ifb to replace my dishwasher. Iam very frustated as they are not even replacing it and not even returning my amount even after 50 days of purchase..

Mail no 1

I bought on 20th may 2020, a ifb dishwasher (Bill copy enclosed) from your ifb dealer parshast electronics, gandhi nagar nagar jammu.
After my repeated complaints and follow up the ifb dishwasher was finally installed on 31.05.2020 by the service team as the ifb store was not having the ifb essentials required for the installation of the machine.

Now my dishwasher after 4 days of installation was not washing the utensils properly and inside my dishwasher spots have developed. The machine was also throwing h1 error. Infact all my utensils have also developed burnt marks and spots. After contacting your service team mr sahil on 05.06.2020 at around 8.30 pm he told me that he will personally visit my house and will check it. He came the next day and adjusted the salt setting along with checked the machine and told me to run it after testing cycle is over for 3 times on super 50 cycle without detergent and then it will be okay.

After he left and the testing cycle is over, i ran the machine for 3 consecutive times on super 50cycle with a gap of 20 min in each cycle.
The next morning, i again put the utensils in the machine, but this time the utensils were more dirty and inside my machine some more spots came. The utensils were smelling like they are burnt and inside my machine also burnt steam spots came (Pictures enclosed)
.
Then today ie on 08.06.2020, mr sahil came for 3 hours and he himself was tesing the machine but everytime the utensils were dirty and spots were forming inside the machine. He ran the machine for 3 cycles with utensils in one cycle, glass items in other cycle, and brand new fresh plates in 3rd cycle and in each cycle the utensils were having more and more spots.

Infact he also ran the machine with glass items without detergent and still the spots came which are clearly visible in the pictures enclosed.

My machine has developed spots and all my utensils are also spoiled so i want my machine to be replaced as early as possible. I donot want my machine to repaired i want it to be replaced.

I want to mention here that i bought this machine because my mother is very old and she is not able to wash the utensils but this machine has created a lot of problems for me and my family. Now i want this to be replaced as i dont want a machine with spots and which is not working properly within 4 days of installation.

I expect that you will listen to my genuine plea as otherwise i would have no option either to proceed legally or go to consumer court.

I have attached the pictures along with the bill and will request you to kindly replace my dishwasher at the earliest.

Mail no 2

Am writing this email with uttermost disappointment despite of being a satisfied customer from last 20 years.
I want to mention here that i have purchased a dishwasher on 20 th may and after numerous follow-ups it got installed after 10 days of purchase. But after installation the machine was showing f3 error message and steam spots were developed all inside the machine. Even my utensils were also having steam spots which even after washing by hands also are not going. I informed immediately the ifb service team and after regular visit of the service team engineer 3-4 times he finally gave report that this machine is defective and it needs replacement.

But the replacement is still not provided to me even after 1 month of purchase. When i call service team manager in jammu sh sachin he tells me that your replacement has been recommended and duly accepted also but there is no stock available at the store for replacement. When i call sales team manager jammu sh sourabh he tells me that please wait as no stock is available.

I request you to kindly look into the matter as i have spent my money for the machine but till date iam not able to use tha appliance. Service team is blaming sales team and sales team is telling there is no stock in jammu. It's now almost 1 month but no one is listening to my please.

I want to mention that the service team even stopped responding my calls.

If replacement is not provided to me i will have no option to proceed legally and in consumer court and will claim a hefty amount for the discomfort the company has caused to me and my family

Iam hopeful that i[censored] intervene in this matter the matter would be closed soon

Looking forward to your reply

I have also attached the trail mail in which the bill and the machine pics are included

Mai no 3

. With respect to my trail mails regarding the replacement of my ifb dish washer, i want to mention here that the dishwasher that was purchased on 20 th may 2020 is still not replaced my your jammu office.

On saturday i. E on 5th july i received a call from your jammu ifb service centre that the machine has arrived for replacement and on monday i. E on 06.07.2020 machine will reach your home by 9.30 am. Here i want to mention that i took off from my office today on monday for replacement and installation of my machine. When i called your service team they told that it will take time and here i want to quote that they were asking my permission of testing my new machine to be replaced at your service centre by putting utensils in the machine at your ifb service centre narwal.

Here i want to quote that how ifb can open my new machine at service centre cum godown at ifb narwal jammu and test it there.

I got suspicious because of this and i personally visited the store at 11.00am and found that the machine to be replaced was an old machine with no bar coding on the packing and packing was also partial open and there was no wooden sticks inside the machine which is always there in new dishwashers so that breakage won't happen

I really do not understand how your staff of ifb can do this to a long associates customer with you.

And then when i called your ifb branch head mr j. B singh he told me in very rude way that how could you enter our service office and if any theft happen then should be responsible.

I want to strongly mention that i am a customer and not a thief. I have spend my hard earned money rs 35000 from last 48 days without using the machine. I called mr sahil service boy from outside the store and it was him who told me to come inside. I haven't myself went inside your store.

This behaviour of your manager mr jb singh has hurted my sentiments and self respect a lot and there would not be any apology which can bear the humilation i faced.

How can you give me an old machine as replacement and how can u insult your customer who is with u from last 20 years

This irresponsible behaviour of your branch incharge is really not appreciable and still my machine is not getting replaced

I request your kindself to kindly intervene in my humble plea because i am very frustated now because if your ifb branch jammu and how long even after 48 days i have to wait for my machine to get replaced.

Iam going to file two cases in the fast track court against ifb for causing this huge inconvenience and frustation to me and hurting my self respect by calling me thief indirectly

I want to also mention i haven't received any response to my early emails also which i have send to your kind office

I pray to you please intervene and help me so that the case is settled

Regards

Sourabh bakshi