[Resolved]  IFB Industries — Maintenance cost very high

I had purchased Elite Aqua 7 kg washing machine on 27/07/2017 from Vijay Sales. Today technician from Perfect Cool Service had visited to check the machine due to the service call registered with IFB customer call centre.

The technician informed us that there were 4 parts which needed replacement out of which 2 are under warranty ( shock to know that 4 parts require replacement within 4 years of warranty ). Other 2 are the rubber lining and eco filter and cost of the same would be Rs 3250 and Rs 2500 respectively. I was surprised by the cost of the parts which are very expensive.

I would request IFB to offer parts which are not covered under warranty at lower cost to their customers otherwise it will dissuade customers from buying IFB products, since they have to spend approx Rs 6000 within 4 years of the product purchase. I would appreciate IFB to reimburse the charges paid to Perfect cool service.