[Resolved]  IFB Industries — manipulation by m/s. syse, authorised service centre, ngo colony, guntur for repairing ifb washing machine

Address:

Guntur, Andhra Pradesh, 522006

I had purchased ifb washing machine senorita sx 1000 rpm in 2010 and i am one of your esteemed customer. The spinning wheel of washing machine gave trouble. I reported at your service centre (Ticket no.[protected], 12th july 2018). One person by name mr. Basha, m/s. Syse, authorised service centre, guntur has visited my house and informed that mother board is not working. He collected rs.600/- for attending my house towards visiting charges. Then one mr. Venkateswara rao attended the repair work and he informed that the existing mother board is not under warranty and has to be replaced with new one. He charged rs.2, 400/- for new mother board. But the spinning wheel not worked. Then he has given direct connection and the machine started.
As observed from the above, it is crystal clear that there is no fault in mother board and need not be replaced.
Further this is to inform that though i have requested him not to take away my old mother board. He has taken my old mother board. This is nothing but high handed behaviour on his part. This sort of service agency will bring bad name to ifb. Further on enquiry with your service centre, they have informed that for first visit they have to collect rs, 240/- only but mr. Basha collected rs.600/- from me.
I request you to kindly instruct m/s. Syse, authorised service centre, ngo's colony to handover my old mother board. I also request you to see that such type of persons/firms having malafide intention should not be entertained by your esteemed firm. Please do the needful.
B. Ramanaiah
Mobile no.[protected].
Mail id: [protected]@gmail.com