[Resolved] IFB Industries — Microwave Oven 23BC4

samirkumarkar

from Bengaluru, Karnataka

Address:	IFB
Website:	www.ifbappliances.com/ts

I have procured an IFB Microwave Oven Model 23BC4 two tears back. Now one of the buttons of its membrane key pad is not working. I have given a complaint to IFB customer care through IVRS. Today somebody talked to me from IFB and told Membrane Keypad is to be replaced and its cost is Rs. 2500.

Total price of oven in Amazon is 11500 and for a small membrane keypad they are charging Rs. 2500. It is cheating the consumers. For repairs, finding the customer helpless, IFB is charging hefty amount . This is totally unethical business. Request IFB to look into the matter and resolve at the earliest.
My microwave is used sparingly.
S K KAR
VISAKHAPATNAM
ANDHRA PRADESH
MOBILE: [protected]
EMAIL: [protected]@yahoo.com

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Aug 8, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance.We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB APPLIANCES