[Resolved] IFB Industries — negligence by enrolled mechanic raise issue with display of ifb front load washing machine.

Ishasuri

from Hoshiarpur, Punjab

Address:

Haridwar, Uttarakhand, 249401

Dear sir,
My washing machine was in working condition it's door was not closing due to lock problem. I laoged complain at your toll free number they sent machanic to repaire the same. Due to his negligency display of mashine has been damaged. And he asked to replace it it costs rs. 8900/-.
Here my complaint is about why you have enrolled untrained machanic and why should i bear expense due to their negligency. As only there were problem with lock only other wise no issue with working and display now they are asking me to pay for new usb display devise.
This cause highly inconvenience to me and it's really a big lapes in customer service.
Kindly look in to the matter and advice me further course of action.
Thanks & regards
Isha suri
Krishna gali kharkhari
Haridwar
[protected]

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Dec 5, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 30, 2018

IFB Industries Customer Care's response Dear sir/Madam,

We are unable to find details from [protected] number. Also tried to call you but unable to reach. Please provide your alternate number so that we can contact you.

Regards,
IFB Appliances

Nov 05, 2018

Updated by Ishasuri I haven't received any call again from your side . I contacted at your toll free number
Today but they are not able to trace my complaint .kindly look in to the matter as not working of my washing machine is causing highly inconvenience to me.
Thanks & Regards

Nov 05, 2018

Updated by Ishasuri I tried to contact many times on this number [protected] but all time it says network busy . Kindly arrange to resolve my complaint as it's causing me highly inconvenience.
Thanks

Nov 05, 2018

Updated by Ishasuri [protected]