[Resolved]  IFB Industries — no response from ifb washing machine cc

Address:	631102
Website:	IFB WASHING MACHINE SERVICE

- Product name : AW60-205T (AMC bill attached)
- Product under AMC-(Through saravana enterprises-Walaja Tk)
- Name of customer - Sharada / Subramanian
- Address : 4, Muruga reddy street, Sholinghur, Vellore-631102
- Mobile : [protected] / [protected]
- E-mail : [protected]@gmail.com

Issue : Heavy loud sound while dryer run. Not able to hear.

1st Complained date : 19.06.18(approx. date)- They attended and told clutch failure we will return with part. After they will not come till date. And they cancelled our complaint too.
In between we called them many times but no response.

2nd complained date : 03.07.18 - (Ticket no-[protected]) Complaint not attended still.
And they cancelled the complaint. Reason was call not attended(received from sms).
But we never receive calls from them. Even we called them but no response.

3rd complaint date : 08.07.18 (Ticket no-[protected]). It also cancelled by them with fake reason. We replied NO with your message.
After i complained every two days once to IFB CC. They given 3 level numbers

1. Saravan enterprise number ([protected] / [protected]) - (Worst response in my life history but they have my AMC money.)
2. Service manager prabhakaran/sanjay - They first attended call and given commitment but they failed.
After, he also did not pick the call till date.

After every two days once i called to IFB CC. They given daily commitment, But it will happened from IFB side. We lose hope from IFB CC.
I never expected this kind service from IFB.
One month we are working in machine with heavy sound. I really lost my peaceful mind with complaining to IFB CC.

We paid AMC amount but you dont want to service your customer.

I am requesting you to clear the complaint otherwise let us go out from your AMC services and return our AMC money.

We paid for no service.

Thanks in advance
Your customer
J.Subramanian