[Resolved] IFB Industries — Not responding since 7 days

jbreddy

from Muluppilagadu, Kerala

Address:	518464
Website:	www.ifbappliiances.com

My name is jaya bharath reddy(mob no:[protected])...I ordered ifb convection micro oven from snapdeal [ord number :[protected]] on 02/11/2015.it delivered to me on 10/11/2015.i have free demo and installation for that product so I called to ifb customer care and requested demo and installation[ref no=11278041].till now no one came for demo and installation.i called them around 10 times, every time they are giving some other persons number to contact[ex:ramakrishna([protected])jagan([protected])Mahesh([protected])and haritha.all of them is not given any service to me.every time I'm telling my problem with customer sevice.we don't know how use that product..we cant trust local service people..no one is responding properly what to do...can any one solve my prob.

Was this information helpful?

No (0)

Yes (0)

Nov 20, 2015

Complaint marked as Resolved

After 9days of suffering I got call from Mr. Harish. Demo and installation completed today... But I lost money time and trust on ifb .Dear ifb I'm giving u a word from my side I am gonna tear u up in all social platforms whenever I got opportunity for what u have done.. Thank u.

IFB Industries customer support has been notified about the posted complaint.

Nov 18, 2015

Updated by jbreddy just now I got a call from chuchu(ph no:[protected]) from delhi as ifb manager...he told me sorry for inconvenience and offered me 2000 rupees gift card from ifb...he asked me my account details and passwords...then I got it.it is a cyber fraud from ifb customer care people who have big network of fraud...I can tell that 100% this is done by ifb customer care person.because no one don't know this number other than ifb customer care person...

Nov 18, 2015

Updated by jbreddy Order id:[protected]

Nov 19, 2015

Updated by jbreddy Till now I lost approximately 400/- to call ifb customer care
Those are not toll free numbers([protected])
Now I decided to stop calling to customer care
Because I don't want to lose time and money again.. All are nothing but waste.
I have done the mistake by buying the product... Thank u very much.

Verified Support

Nov 19, 2015

IFB Industries Customer Care's response Dear jbreddy,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Nov 19, 2015

Updated by jbreddy Dear IFB
Some straight questions to u sir
1)Why u r providing paid numbers as toll free numbers(I LOST LITERALLY 300-400 rupees to call u)
2)why we should we wait approximately min 10 to 15 min while u transferring calls from staff to Flore manager every time.
3)why should I explain every time I called u all my story from starting with my name again and again can't u update my problem
4)why u r giving private numbers o[censored]r engineers to us to contact.. Some of them r scolding us because of our call.why can't u tell them to contact us.
5)some o[censored]r staff have dangerous network of banking fraud links(I got call from [protected] as ur manager and offered me gift voucher asked all my bank details like netbanking username and password with extraordinary voice machines)how he know all information about my complaint..
6)I'm a doctor working 16hrs per day, who will compensate my valuable resting and working time since 7days and money.
7)for demo installation only I got this experience. how much assurance u can give me in future if I got some problem with ur product.i'm feeling insecure with this experience.

Verified Support

Dec 08, 2015

IFB Industries Customer Care's response Dear jbreddy,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

Related IFB Industries reviews

View all 6868 IFB Industries Reviews

Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Dear jbreddy,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Dear jbreddy

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal