[Resolved]  IFB Industries — Poor customer service and parts stolen

Address:

Kolkata, West Bengal, 700075

Dear sir,

I have an ifb washing machine which was not working. I called up on the toll free number on the 31st of jan 2017 and had registered a complaint. Unfortunately i had not recorded the complaint number. However, i did get a call from a technician on the 1st of feb 2017 and he attended my house.
He said that there was a leakage in a pipe. He removed the part. He said he is taking it back with him and that he will replace the part in 2 days. I waited for 2 days. I did not get a call back from him. Then i kept on calling him repeatedly on the 3rd, 4th and 5th feb. On the 5th of feb he said he will call me back in 2 minutes and then again he did not.

I decided to call ifb toll free number again on the 9th of feb and re register my complain. As usual i received a call from the same agency where umesh (The technician) was working. I told the girl specifically that umesh had taken the part and never replaced it back. This girl explained that someone will come to my house by the 12th of feb and fix the problem. Till date no one has come or even had the decency to call.
The number of the service centre is: [protected]
The number of the technician is: [protected] (Umesh yadav)

Kindly help!!

My name is madhushree basu roy from kolkata and my email id is roy. [protected]@gmail.com