[Resolved]  IFB Industries — Regarding faulty microwave oven in amc period

Address:

New Delhi, Delhi

I am having amc of my mw oven 30src1 vide amc no 152415 dated 8-7-2015. I registered a complaint with ticket no 16090866 regarding not heating of the mw oven on dated[protected]. On that day technician from your delhi center, mr ganesh yadav visited the premises and told me that some part will be changed and i will come within 2 days to rectify the fault. I waited for another 2-3 days but no body come to rectify the problem. Then i call to your customer care on[protected] and they gave me numbers of mr manoj and no body bother to attend my oven even after my several calls to mr manoj and on [protected]. After 8 days i. E on 4-8-2015, same technician mr ganesh yadav mobile no [protected] visited the premises and have completely damaged my oven and even after sparking was there in oven, he left the oven unattended and oven is still faulty. He did not bother to attend the fault even after i have made several calls on 4-8-2015, 6-8-2015 and today itself i. E on 8-8-2015. I have also contacted to mr manoj with mobile no [protected] he assured me on two days back that fault will be rectified on 7-8-2015 but no one has come to attend the same and your service center has also closed the ticket no 16090866. Today i have again complained to your service number but they have again registered the compliant with ticket number 16175998.