[Resolved]  IFB Industries — Regarding poor service by ifb washing machine repair under warranty and monopoly to sell add-ons

Address:

421204

Hi I have registered a complaint about IFB Washing Machine problem on 24/12/2015 (Complaint No: [protected]). The engineer attended to the problem and said a plate has to be replaced. But he is forcing me to buy IFB cut-out. As per service executive, he will not repair my washing machine until I buy the cut-out. I have purchased it from IFB website (order number[protected] and sent receipt to service executive and asked him to repair the machine. Now he is saying that, I haven’t purchased from him so I have to wait till I get cut-out from IFB then only he will repair my machine and this is process set by IFB only. I have tried to contact Mayuri ([protected]), Preeti ([protected]) and Vivek ([protected]) but I am not getting any reply/solution. Now, I need a written answer to my questions below: 1. When I had purchased IFB washing machine, why did you not sell me cut-out at the same time? 2. Why is your executive forcing me on add-ons to purchase for warranty? It should be mentioned at the time of purchase itself, not after that. 3. I had purchased machine in India only, then why it is not in compliance with Indian electricity standards? 4. I am using machine at same location from last 2.5 years that time machine was running and now why it cannot run without cut-out for 2 days when I have purchase receipt. 5. Why is your service agent saying that you purchased cut-out from IFB and not from service executive? What difference does it make? 6. Why is your executive selling product at more than MRP? He is selling it at 1750 and on your website price is 1320. The support people and IFB employee do not have proper courtesy for the customer. When I have mentioned that we are expecting a baby and it is third month to my wife so please do it before cut-out get delivered. They completely lack customer centric approach and don’t even understand that washing machines have become an essential home appliance in today's world, without which it will be difficult to do day-to-day chores. Please respond to my all questions. I need solutions, not apologies.