[Resolved] IFB Industries — REPLACEMENT OF IFB IFB 6.5 kg 5 Star Fully Automatic Top Load Silver (TL-RDS/RDSS 6.5 kg Aqua)

Shahbaz Khan Pathan

Jun 30, 2021

Address:

2048/4 Punjalal' Chawl, Jalaluddin ni dargah Pase, Raikhad

I bought the IFB 6.5 kg 5 Star Fully Automatic Top Load Silver (TL-RDS/RDSS 6.5 kg Aqua)

Date of purchase: Oct 19, 2020
Delivered: Oct 21, 2020
Installed or start using: 20 Nov 2020

I have been using the machine for the past 6 months now. Initially, I do not have any problems but for the past 2 months I am hardly using it due to the following issues:
First, the issue started with Noise troubling
then Drainage issue (that is resolved)
now again it's making too much NOISE, seems the drum is hitting the side plate.

I am totally frustrated now, it's only been 6 months. I thought it will not create any issue in the last 2 years but it was wrong.

I can not continue using this machine therefore, I have requested FOR REPLACEMENT but no one is replying to me in that section.

I tried to pull out the invoice from FLIPKART but some could not find the invoice option so here is the screenshot of my order: https://nimb.ws/JMPRwu

Please review my request and do the need full.

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Aug 12, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Jul 01, 2021

Updated by Shahbaz Khan Pathan Yes, one of your executives has called and she informed me that she will forward the issue to my local area manager. But again I want to mention that I am expecting to REPLACE the machine because I do not have expected this kind of issue at least in my first year.

Await for your response.

Thanks,
Shahnaz

Verified Support

Jul 02, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers[protected]/[protected] .

Regards,
IFB APPLIANCES