[Resolved] IFB Industries — Rusting of new washing machine - elite aqua sx 7kg

skris91

Address:	560099
Website:	IFB Customer Care

I raised a compliant with IFB customer service ref number [protected] on 24th Jan highlight few issues with product quality. I brought this washing machine from IFB during April 2015 and before even the washing machine has completed 1 year, the door has started rusting out. IFB mentions there is no warranty for door... i would agree this if the products rusts after several years, but within a year and IFB is not taking responsibility for a Rs 40, 000 product, is very upsetting. I also demonstrated to the representative who came to our house that the washing machine was kept in normal conditions as every household. There is no issue with the way we have maintained the product at home.

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Mar 17, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2016

IFB Industries Customer Care's response Dear S Krishna Bhat,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Feb 12, 2016

IFB Industries Customer Care's response Dear S Krishna Bhat,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team