[Resolved]  IFB Industries — sarcastic/irresponsible behaviour

Address:Visakhapatnam, Andhra Pradesh, 530012

To whomever it may concern,

I have spoken to kavitha at ifb warranty service centre at [protected] & [protected]. When initially called she promised a within two hour service, no one ever returned back even after 4 hours. I later called and kavitha picked my call again and put me on hold but it never went on hold and she made sarcastic comments to her colleague beside when i was expecting a response from her.

Two things, my service was never received properly as well this is an extreme unprofessional way of serving customer and employees like this would defame the value of the brand.

I am expecting a response on this.

K. S. Rao
[protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Feb 7, 2020
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We tried to call on provided number but unable to reach. Please share your alternate number/Registered number so that we can assist you. Alternately you can write us on [protected]@ifbglobal.com incase any further assistance.

Regards
IFB Appliances
Complaint comments 

Comments

My ifb front load washing machine is not working now. I need your support. I have 8 months warranty period left.now we change our address that registered at the time of buy our machine, I think it’s not a problem for your support.
IFB Industries Customer Care's response, Jan 9, 2020
Verified Support
Dear Sir/Madam,

We are very sorry for your inconvenience. Please contact us at 1860 425 5678 / 1860 208 5678 or write us at [email protected] with your contact details so that we can assist you.

Regards
IFB Appliances

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6868
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information