[Resolved] IFB Industries — Senorita dx - poor service fix - delayed response | |||
Bought IFB Washing machine (Senorita DX) from Vasanth & Co Tambaram, in 2010. Within three months of time had to replace the Circuit board under warranty which really lost the impression I had on IFB. Post replacement of the PCB had no issues until Dec'15. Issue Started on 17th Of Dec'15 wherein the machine starts and hauls within 5 minutes and thereon nothing will progress... The clothes inside the drum fully soaked in water to be cleared manually, with all the water left inside to be cleaned after. Complaints logged immediately and service tech reached a day after and replaced the PCB for Rs. 5150/- and promised that the PCB will be covered under warranty for 6 months. The very next day the same problem started with the machine. Again a complaint has been logged in and it took 5 days for the service tech to attend the call and during investigation he has damaged the drain plug, also added 3 packets of descaling powder for Rs. 430/- which is not relevant to the fault (The initial service tech has told that the drum is clean and doesn't require any descale agent) which is controversial. Again it took another 4 days for him to confirm that it is the problem with PCB and post his Manager's confirmation it will be getting replaced which made us to wait for another 3 days, but remains unattended. Again the service tech 1 attended the fault after we get into their office in person. But still the issue is not resolved... Really very pathetic situation... Very much dissatisfied with the customer service that IFB is providing... Was this information helpful? | |||
Apr 1, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jan 06, 2016 IFB Industries Customer Care's response Dear Nakkeeran, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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