IFB Industries — senorita vx 6 kg 800 rpm

Address:

IFB Industries Limited 2, Plot No. IND-5, Sector-1, East Kolkata, Kolkata, India - 700107, 854301

Hello team - we bought ifb washing machine from croma new delhi and now shifted the washing machine to purnea, bihar as i transferred to different place. Since last couple of months, the washing machine was stopped working hence we created a online service request in ifb with complaint number [protected]. Its been more than 7 days now, the complain was not resolved. No one came to see my machine from company. Company used to give multiple service person's cell numbers.

My father (Age 78 years) tried reaching to them and one of them (Hardil - +91 [protected]) was very rude and given the quotation of rs 5200/- without even looking washing machine once. He said, since we officially complaints through ifb hence we need to pay more otherwise it would cost only 4200/- to replace motherboard. This seems to be very pathetic and unprofessional.

I tried reaching out through to customer care through official email [protected]@ifbglobal.com as i am currently outside india and cant make any calls to their toll free number. I tried escalating through emails but haven't heard back anything. Ifb folks seem to be very irresponsible and extremely poor handing services. They don't bother about their customer once they sold the products. Its very unfortunate that we bought ifb products.

I would like to request to ifb senior management to take action against the rude service engineer and provide us with qualified and well mannered service engineer to fix the washing machine as early as possible.

Regards,
Deepak kumar