[Resolved]  IFB Industries — Service delivery issues

Address:

560038

Is there an escalation matrix for IFB service complaints, someone who can be spoken to and who is willing to listen to customers.

I have trying to get a leaky washing machine fixed for one month now. The service franchisee is replacing part after part and charging me too! This is like black mail and completely unacceptable. It has come to a point where they refuse to change the part till I pay first. I need to talk to someone in IFB who can help me understand how their service works. I will appreciate if someone sends me a mail to start this discussion.

Thanks
Srinivas ([protected]@gmail.com)