IFB Industries — supply defective products

Address:

North 24 Parganas, West Bengal

Respected Sir/Madam,
With due respect I beg to state the following lines for your kind information and orders please. I purchased IFB AC from khosla electronics Madhyamgram on 29.04.2019 and installed on 03.05.19 vide order no.01122/1920/01589 in the name of Arpita Sarkar. Immediately after installation it is not working properly due to cooling problem as well as condenser leakage. After installation continous 02 months contacted with IFB authority as telephone provided by them (No.[protected]) as well as contacted with Khosla Electronic Madhyamgram. 03 times they send their representative and they told the manufacturing problem i.e. cooling problem and required to be replace it. But after repeated request they dont replaced it till date. In this regard, it also intimated that the company not register the complaint officially after repeated request and after lapses 02 months they told that we dont lodged any complaint but we have all the call details as a prove of evidence as on the day of installation we are continous complaint them.
The details are as under :- IFB AC, 1.5 ton 5 star Invoice No.01124/1920/01681 Invoice Date 01.05.2019 Order No.01122/1920/01589 Order date 29.04.2019 installed on 03.05.2019 Against the Name - Arpita Sarkar Surya sen Nagar, Badu Road Madhyamgram, Kolkata 700 155
Mob :[protected]

In view of the above due to non receipt of positive response lodged complaint to the concerned department for necessary action along with harassment charges .
Regards
Arpita Sarkar
Mob :[protected]
[protected]