[Resolved]  IFB Industries — technicians cheating us repeatedly

Address:

Srk garden apartments kudlu main road, bangalore, 560068

I have been cheated by ifb technician 3 times right from installation time. I will start with recent one.
1. My machine senator smart 8kg was not working in may. That was the last month of warranty. Raised complaint. Technician came and checked and said mother board is spoilt due to vibration, it's broken. Donno it will be covered in warranty will check n tell. After discussing so many times with customer care they said they have placed order for it will take some time to reach here. After week the technician came and replaced it. And took the old one with him. He did not show me the new pcb as i was not at home.
Today again it is spoilt. Got to know the pcb last time placed was old one not new one. Now ifb is not responding to my calls. They are disconnecting calls right away.
I would like to go to consumer court if the issue is not resolved
2. Technician comes saying for service and says water filter is old. He replaces the old water filter with new one and takes the old one with him
Before we even check wer is the old one they leave the house.
They keep pestering us to buy their ifb stuff.
3. My washing machine comes with a box below.
So while installing they have not fixed machine on box with screws. So its detached. Whenever machine vibrates it moves out from box and is misaligned. Now the ifb people say hey do not have screws. I have complained so many times and complaint gets closed without even rectifying.
It's just four years since i bout and so many issues. A normal lg washing machine lasts for minimum 10 years. I bought ifb thinking it will have no problems for 10 years at least.
And service and response to our issues is pathetic.

I want my issues to be resolved wlse i am going to consumer court on cheating case.
We do not have so much time to follow up again and again pls understand. And ifb technicians are bigtime frauds.