[Resolved]  IFB Industries — washing machine not working since 26/05/2018

Address:Sindhudurg, Maharashtra, 416516

Sir,
I purchased 6 kg front load fully automatic washing machine (Through flipkart) bearing sl no[protected]Model divya aqua) on 24/09/2017 and machine was installed by your technician on 03/10/2017.
The machine was not in working since 26/05/2018 and i lodged complaint vide your no [protected] dated 26/05/2018. More than three weeks passed but by machine is not yet repaired. I selected ifb machine only because i heard that ifb service is better than others. But i got very bad experience. I think this is not good for reputation for your company.
Kindly consider situation and arrange to take necessary steps to repair my machine immediately.
I am awaiting a prompt reply from your side.
Rahul prabhusalgaonkar
[protected]
[protected]
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Aug 6, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Jun 23, 2018
Updated by rgpsalgaonkar
Your apologize does not work at all. Still nothing happened .Washing machine is still as it is,
Let me know why ? If you dont have technician available, why you are selling machine ?
Rahul Prabhusalgaonkar
24/06/18
Verified Support
Jul 06, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Our technician has ractified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES
Complaint comments 

Comments

The Machine has been repaired on 06/07/2018 and working ok. However since lodging complaint 44 days passed.Therefore please extend my machine warranty period for 44 days.
I am expecting your letter for extension of warranty on my email.
Regards

Rahul Prabhusalgaonkar
09/07/2018

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