[Resolved] IFB Industries — washing machine ..service / installation issues..horrible!!

Javp

from Chennai, Tamil Nadu

Address:

562107

Purchased senorita Wx model washing machine Sathya Agencies, Hosur on 21st October 2018..Lot of assurances were given while purchasing the model.
The painful journey started after that,
.so far the machine is not installed
.when contacting the customer care, first up all nobody picks up the call
.after lot of efforts, atleast 15 times asked them.to sent a technician, not happened so far
.Complaint is lodged vide no.[protected]
.No escalation mechanism. Never connects to senior even after repeated requestswith great difficult, given the no of service centre( Mr Moorthi..[protected])
.He also promised ..but nothing happened for the last 15days..complaint lodged through this portal 10 days back..
.Made the greatest blunder of purchasing a machine from IFB
.Going to dump the machine to the dealer if nothing happens in next 2 days
.Such a horrible Company, I have not seen in my life time
.No customer concerns at all..Will never buy/ recommend anything from IFB..

Such a hopeless company..

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Dec 18, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 17, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to contact you but unable to reach. Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES