[Resolved] IFB — Regarding a washing machine

Arvind Kumar Saraf

from Delhi, Delhi

Address:

Kolkata, West Bengal

I had registered a complain on 19th March 2014 at 12:00 pm but there is no response yet. My complain number is[protected]. Then I registered a second complain on 13th May 2014 but again there was no response. It's been 2 months. Whenever I register a complain they take more than 3 months to attend me.i don't understand why this happens to me ALWAYS. Currently there is a problem in my washing machine. The last time when your engineer came he said that there are some parts missing which he will come and replace within a WEEK, but it's been more than 2 months and my machine is in the same condition. My machine is currently in AMC. My AMC number is - 25561. I REQUEST you to please look into my problem and solve it.

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Mar 19, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

May 20, 2014

IFB Industries Customer Care's response Dear Mr. Arvind Kumar Saraf,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

May 28, 2014

IFB Industries Customer Care's response Dear Mr. Arvind Kumar Saraf,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your washing machine. Kindly let us know if you would like us to repair your machine.

Alternatively you can also visit our website for exchange offer http://www.ifbappliances.com/exchange-offers.html and we would be glad to assist .

Once again we regret the inconvenience caused and assure you our best services.

IFB Team