[Resolved]  IFB — repair to washing machine under warranty period

I have purchased a washing machine of ifb wm senator sx aqua (8kg) on 07.09.2014 with the warranty of 4 years from vijay sales, prabhadvevi.

The machine is out of order for last 6 days and the complaint was lodged. Unfortunately one technician came, but was unable to repair it as he seemed unqualified to repair it. Same day again a complaint was lodged, but no one has come so far, in spite of my calling ifb goa's office and ifb's local service centre.

This puts the family in great inconvenience. My family members are all sick and the servant is on leave. One can imagine the fate of the family.

If ifb does not have enough staff to attend to the complaint, especially during warranty period, vijay sales and all other distributors of ifb products should ban and stop selling these products which not only spoils the name of ifb, but also the company which sales these products.

The ifb's attitude forces us to approach consumer court to resolve our problem.

Will ifb listen to this complaint and take immediate necessary steps to over come this deficiency in service.

B. C. Gandhi
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