[Resolved]  IFB Washing Machine — defective washing machine

Sir, i have purchased a 7kg front load ifb serena washing machine from reliance digital, gt mall jaipur on[protected]. The day of very next month after purchasing the machine it started giving problem like first, door problem, second time it was giving noise in its drum. Now i have make a complained on ifb co's toll free number not taking the water from tap and not washing the clothes. Day before yesteday representative of the said co. Visited at our and informed us that magnatic valve is defected. He told us that i will come tommorow and will change it. But he has not come till today after my many request that we are facing many problems without washing machine. Sir such has happened with us previously that vendor visited at our 5-6 days after sucessive the complained to the co. We are facing much problem without machine and sir, we want to change the machine. Pl do needful and oblige.
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Nov 24, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Oct 20, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
Verified Support
Oct 20, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Oct 21, 2017
Updated by dfc*123
Sir, On oct.17, 2017 I had lodge my complaint on your toll free number by my registered mob.no.[protected].but did't receive any complaint number.same day & after that 18 oct i have also requested your service center head Mr.vishal many time but there was no solution for me and still I am facing washing problem. IFB is very renowned co and my family members are using this since last 16 years. I had purchased the machine for my convenience but now it is a big problems for me.Sir I can not beer it more so pl change it otherwise I will take the legal action. Regards V K MISHRA
Verified Support
Oct 24, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES
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