[Resolved] IFB Washing Machine — Front load door lock not working.

L.n. Khandelwal

from Jabalpur, Madhya Pradesh

Address:

Katni, Madhya Pradesh

My AFB washing machine, s door got stuck about 15 days back.I informed the area service provider at Jabalpur M.P. I have elena dx model.I m based at Katni & my service provider is at Jabalpur M.P.on 21 March Mr Amar came to my house and inspected the machine and said that its lock is broken and that he will get the parts and will repair on 26th March.Today is 31st March almost gone and Mr Amar did not turn up and adding insult to injury he does not respond to my phone calls.i don't understand where is the problem.Is there any one from IFB set to respond to my problem.Pathetic after sales services I have faced in past also. Suferer..Dr L. N.Khandelwal Katni M.P. Pin483501 Cell no.[protected]

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Mar 16, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2015

IFB Industries Customer Care's response Dear Dr. Khandelwal,

We apologize for responding so late on your issue, We have forwarded your complaint to the concerned department, and will revert at the earliest with further updates.

IFB Team

Verified Support

Oct 17, 2015

IFB Industries Customer Care's response Dear Dharmendra

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Oct 17, 2015

IFB Industries Customer Care's response Dear Dharmendra

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

dkumar11491

from Kanpur, Uttar Pradesh

Dear Sir,

I am Dharmendra from Varanasi. I was purchased IFB Elina Dx model. The warranty period has expired. At present, my machine's door lock and 02 hose pipes are leaking. I contact customer care in this regard and want to purchase these parts. But your staff told that these parts will be inclusive of service charge + tax which is more than Rs.570/-. Sir, I want to ask you, please clear that when I can change the parts myself then why it is charged service charge + taxes on me. Your staff of service centre was telling that even in the matter of an external pipe replacement, you will be charged service charge + taxes. If it is true, then your after sell service of IFB machine is very bad. This policy is not made in the interest of customers. Please clear.

(Dharmendra Kumar)
Qtr. No.482/A
DLW Colony, Varanasi-221004
Phone-[protected]
E-mail [protected]@gmail.com