[Resolved]  IFB Washing Machine — Machine service issue

Address:

Chennai, Tamil Nadu

This is an issue regarding the service of IFB washing machine. We have signed an Annual Maintenance Contract (AMC) with I Matrix Consultancy (Franchisee: IFB Industries Limited, No. 123, M.T.H. Road, Ist Floor, Indian Bank Upstairs, Ambattur, Chennai- 600 053. The invoice cum receipt for the AMC was given by IFB INDUSTRIES LIMITED (HOME Appliances Division) Old No. 37, New No. 6. Arcot Road, Vadapalani, Chennai-600 026) . On the 18th of October 2013 I registered a service request with IFB as the wringer in the machine was not working. I called up the toll free number of IFB and after registration of my complaint I got the complaint number[protected]. After two days the service people came and examined the machine and said they need to get some spare parts. But till date nobody has come and serviced the machine. I have called the IFB office (“24 Hrs” Customer Care- Dial No[protected] many a times but they kept saying that the problem will be rectified within 24 hrs. I was asked to call Mr. Saiju (Phone No: [protected]) whom I was told is the MD of I Matrix and explain the problem. I did that and he told me that they will be getting the spare parts on 13.11.2013 and they will repair the machine on 14.11.2013. but nothing has been done so far. On 16.11.2013 two persons from I Matrix came and said they had come for general servicing. When I questioned about the complaint which we had registered already they were not even aware of that problem and they went away doing nothing. On 20.11.2013 when I enquired with the customer care about this issue they said the complaint is closed. I wonder how a complaint can be closed without the problem being rectified. I request the concerned authorities to do the needful and take action immediately against the erring and fraudulent industry. If not I do not have any other choice expect going in for legal action against the fraudulent industry. Thank You Regards G. Chandrasekaran