[Resolved]  IFB — Water Filter

Address:

Madurai, Tamil Nadu

Dear Sir, Ref: Customer code No. 3461778We have IFB model washing machine Model No. SENORITA VX purchased in 2012. Your service centre M/s. Best Care Service, Madurai approached us for free service thro'theirrepresentative on 21.6.2014 at 12.30 PM. The service man who attended the machine informed that the water filter has to be replaced at our cost . since the warranty is not covered under free replacement. He demanded Rs.1800/- and received money saying he has replaced new one. But he did not give any bill stating thathe has not brought the same with him. Later I contacted service centre Mr. Shahul Huzan, Proprietor Best Care Service, Madurai. He informed that he will visit to our house with technician who attended the fault.When they visted our house and inspected the machine Mr. Huzan informed no new filter has been fitted. Hence, the technician has made a fraud and cheated Rs.1800/- from us.This was agreed and accepted by the technician in frount of Mr. Huzan who said he will pay the money next day. Further, the technician got signature in Job card but fraudulently put our signature in Invoice No. 5547 dated 21.6.2014 for powder. In addition the technician has not filled amount column in Jobcard of IFB.After all these incidents, Mr. Shahul Huzan of Best Care Service, Madurai agreed to pay Rs.1800/- cheated by his technician. But so are he did not pay money and to our surprise, he made aPolice complaint with Avaniapuram Police station that we are pressuring for money without reason. With all happenings, we understand that in the name of IFB, service agents are cheating the real and sensitive customers like us.We are in the process of taking legal action against the defaulters. Please inform us further needful action. We are sending scanned copies of documents which have duplicate signatureof your technician.Please revert immediately. We did not expect this would happen in an internationally reputed organisation like IFB.+ |