Indian Rail — refund not received

Address:	New Delhi, Delhi, 201301
Website:	irctc.co.in

They said that the refund was initiated from their end on 13 th sept by i have not yet received the refund even after 16 days.
Pnr number: [protected]
I even sent them by bank statement from which i booked the ticket. No refund was reflecting on the statement. I am not getting any help from them and they have the worst customer service. The refund amount is rs 3810. These are all hard earned money and they are not refunding my money. I am suffering for this now.