Indian Railway Catering & Tourism Corporation [IRCTC] — Claim of airfare against a fictitious online transaction

Website:

irctc

Sir/Madam On 4th February 2015 I tried online purchase of international tickets from Bagdogra(IXB) to Amsterdam through IRCTC for my son by my SBI Credit card. I got the message from SBI in my registered mobile an amount of Rs.59039/- was deducted & my son got a mail from the IRCTC tickets not purchased as the transaction failed due to some inadequacies in card /bank account, though I had sufficient credit balance & no dues were pending. I informed SBI customer care about the facts & attempted 2nd time to purchase the tickets but the card was blocked. As it was urgent, my nephew purchased the tickets by his AXIS Bank Credit card through VIA.COM with which my son travelled abroad. Now I am surprised to see that SBI is claiming the amount against my credit card showing a tickets purchased through IRCTC with a different transaction ID for which we did not get any massage or mail either from IRCTC or from SBI Credit card section. Since then we have been mailing to SBI, IRCTC with no effective reply. An application was also submitted stating the facts in SBI CREDIT CARD OFFICE, KOLKATA, immediate after I got a message "complain has been resolved". We also send mail to JET & LUFTHANSA the two airlines enquiring about the VCR status of the so called fake tickets claimed by the IRCTC. JET assured to reply within a time limit but did not while LUFTHANSA shook off their responsibility showing IRCTC. This is not only mental & physical harassment to us but also wastes our valuable time & damages our credibility. So I want to get relieved from it by proper justice & monetary compensation. Awaiting your reply. Thanking you. Truly, Nitai Pada Bhattacharyya