Indian Railway — delay in product delivery

Address:

Satna, Madhya Pradesh, 485001

Sir
I booked a bicycle from satna to deoriasadar on 25 jan 2018. I gave 50/- extra to labour for my bicycle loading to durg gkp exp. The labour name is ramroop which mob no is [protected]. But till today 4 feb 2018 my bicycle was not loaded to any train. So we were not get our bicycle yet. Nobody of railway employee didnot take responsibility for this.. At the time of booking they said to me that 10 /- per hour penality will taken by railway if we will not receive bicycle. But after 10 days i didn't receive my bicycle.
Plz resolved this issue as early as possible. And take an strict action to that irresponsible labour.