Indian Railway — Missed my Flight on 23-Nov due to Delay of Train (12817)

Address:New Delhi, Delhi, 110001
Website:www.indianrail.gov.in

Hi, Me and my wife have booked tickets in a train No. 12817(JHARKHAND SJ EX) on 23-Nov-2015 . from KANPUR to DELHI .The scheduled time of arriving at Kanpur was 07:20AM and at Delhi it should be at 13:55PM. Because me and my wife had an domestic flight From DELHI to Bangalore on 23-Nov-2015 at 19:40 PM but due to train delay which was almost 4hr. from its scheduled time I missed my flight and on next day we had an important assignments and meetings in Bangalore hence we have taken a new tickets on urgent way which is 36000 costlier than original one. kindly tell me that how can i get my compensation on this irresponsible act of Indian Railway. Thanks & Regards, Ankit
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Indian Railways customer support has been notified about the posted complaint.
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I didn't get any notification from Indian railways as well as without getting any update, how the status of the complaint is changed to mark as resolved.

Can you please let me know who is liable for this ?
This is again a gentle reminder to look into this complaint.
i have not received any solution for this complaint.

Can you please let me know what is the SLA to resolve this issue ?

Thanks & Regards,
Ankit Sahni

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