Indian Railways — 12886 delayed everyday worst railway service

Train number 12886 delayed regularly by 1-2 hrs specialty on saturday. I have tweeted several times to railway ministry but no action. My wife and son travels from chandrakona road to santragachi every saturday. She is a school teacher after doing her school after 1.30 hrs she came by bus and after that took my son and come to chandrakona railway station. She needs to wait at least 1 hrs most of saturday. Pathetic thing is no contact no in railway station so that she will ask first and then come to station the live railway running status is also not updated. What's happening to railway dept. Why no action has been taken to those careless people? Why railway minister is not replying my tweet? Why he is not taking action? Why this trail will be called as superfast? Why passengers like my wife and 8 years old has to suffer after full payment? We are really sorry for mr, prabhu. I saw you regularly inaugurated several thing and lot of tweets. For us its of no use instead your trains run on time. I know no answer and no action will be taken for this complain... Rip insian rail