Indian Railways — 15 days to reach still not refund

Dear team,

i have booked 2 tickets from the railyatri application and the booking was successful booking id: 3040090 & 2890938 booking id: . But due to some personal issue, i have canceled both tickets. I have not received my refund yet it's been more than 10 days.
Your gateway is accepting payment on time but during the refund, your gateway is not able to initiate the payment to the gateway. Kindly let me know which gateway is not working for you or mine. I have booked a ticket from irctc due to some technical issue ticket not booked got the refind of the same within 4 days and you guys are taking more than 15 days still no update on the same.