Indian Railways — abnormal delay of train no 12277

Sir,
What kind is service is this?
Is this a jock that we r travelling with hwh-puri satabdi express??? It is just a "bail gari"
The train has delaied at starting point for 2:35 hrs and now it is paused before cuttack station for 1hrs. Dnt know when will reach puri station. I am having this journey with my family including 4 senior citizen among them. Either u guys dnt run this sort of trains or declare it as cancelled. I[censored] dnt have some common sense during this durga puja days. One more suggestion is all ur officer ranks belongs to upsc cadre but the services seems to be below category now a days. Make it privatization or plz back 50% fair to the passengers account from their salary?